Sales Associate / Key Holder – Mind Games

Location: Quinte Mall, Belleville, ON
Pay Rate: $18.45 per hour
Job Type: Part-Time

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for motivated, reliable, and energetic team members to join us as Sales Associates / Key Holders. In this role, you’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure our store is welcoming and fun for everyone. You’ll also support daily store operations, including opening and closing procedures and cash management.

If you thrive in a fast-paced, playful environment and want to be part of a team that brings joy and creativity to every visit, this is the role for you!

Duties and Responsibilities include, but are not limited to:

• Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.

• Operate the POS system, accurately process payments, and issue receipts.

• Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.

• Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.

• Act as a trusted advisor to customers, helping them explore our products and make the most of their visit.

• Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.

• Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.

• Perform opening and closing procedures, including cash management, inspecting products, and following security protocols when assigned Key Holder responsibilities.

• Lead by example in delivering outstanding customer service and maintaining a positive team environment.

• Support store operations and take responsibility for the store when entrusted with Key Holder duties.

You are best suited for this role if you have the following qualifications and skills:

• High school diploma or equivalent required.

• 2+ years of experience in sales, customer service, or retail preferred.

• Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.

• Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.

• Dependable, responsible, and able to take ownership of assigned responsibilities.

• Passion for or knowledge of pop culture, board games, and puzzles is a plus.

• Ability to stand or walk for long periods and lift up to 20 pounds.

• Previous Key Holder or supervisory experience is preferred.

• Experience with store opening/closing procedures and cash management is considered an asset.

Pay Rate: $18.45 per hour

Benefits:

• Competitive pay and opportunities for growth

• Employee discount on games, puzzles, and toys

• Casual dress environment

• Work in a fun, creative environment surrounded by products and people you love

Store Location: Quinte Mall, Belleville, ON

Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.