Assistant Store Manager – Mayfair Mall

Company: Mind Games
Position: Assistant Store Manager
Store Location: Mayfair Mall, 3147 Douglas Street, Victoria, BC V8Z 6E3
Pay Rate: $20.00 per hour

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products; we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for a motivated and dynamic Assistant Store Manager to help lead our team and support the daily operations of our Mayfair Mall location. In this role, you’ll assist the Store Manager in driving sales, coaching and supporting team members, ensuring operational excellence, and creating an outstanding customer experience.

If you thrive in a fast-paced, playful environment and enjoy leading by example while fostering a fun and welcoming store, this is your opportunity to make a real impact!

Duties and Responsibilities include, but are not limited to:

• Support daily store operations by scheduling, assigning, and following up on employee tasks.

• Assist with recruiting, selecting, orienting, and training team members to maintain a strong and capable staff.

• Coach, mentor, and develop employees, providing feedback and guidance to help them reach their full potential.

• Support the Store Manager in addressing employee performance issues when required.

• Assist in achieving financial objectives by monitoring expenditures, analyzing results and variances, and supporting corrective action when necessary.

• Build strong customer relationships by understanding their needs, providing exceptional service, and maintaining a welcoming store environment.

• Support sales and marketing initiatives by reviewing promotions, display plans, and operating and financial results to help maximize store performance.

• Support merchandising, inventory management, receiving shipments, and overall store presentation.

• Assist with opening and closing procedures, cash handling, register reconciliation, and POS operations.

• Support scheduling and day-to-day supervision of store employees.

• Help train and coach team members to maintain strong customer service and sales standards.

• Monitor store performance and support the achievement of sales targets and KPIs.

• Ensure the store is safe, clean, organized, and compliant with all company policies and procedures.

• Implement and monitor loss prevention and shrink-control practices to protect company assets.

• Assist in resolving customer concerns and escalated service issues.

• Support the Store Manager with other operational responsibilities as required.

You are best suited for this role if you have the following qualifications and skills:

• Bachelor’s degree in Business Administration or a related field preferred.

• 2+ years of management or supervisory experience in a specialty retail environment.

• Strong leadership, coaching, and team development abilities, with the ability to motivate and support a high-performing team.

• Strong customer service skills with a solid understanding of retail operations and business management processes.

• Experience with opening and closing procedures, cash handling, and POS systems.

• Experience with inventory management, receiving shipments, merchandising, and stock organization.

• Understanding of store sales targets and KPIs.

• Experience with scheduling and supporting store employees.

• Experience recruiting, hiring, training, coaching, and mentoring employees.

• Knowledge of loss prevention, shrink reduction, and expense-control practices.

• Ability to effectively handle customer concerns and complaints.

• Highly organized with the ability to multitask and prioritize in a fast-paced retail environment.

• Ability to perform effectively during high-volume periods, including weekends and holiday seasons.

• Passion for board games, puzzles, toys, collectibles, and pop culture is an asset.

• Self-motivated, energetic, and results-driven.

Pay Rate

$20.00 per hour

Benefits

• Competitive pay

• Flexible scheduling

• Casual dress environment

• Employee discount on games, puzzles, and toys

• Work in a fun, creative environment surrounded by products and people you love

Accessibility & Accommodation

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.